Refund policy

Thank you for shopping with us. We strive to ensure that you have a smooth and satisfying experience. Please read our return and refund policy carefully.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with tags intact.
• A valid proof of purchase (order ID or invoice) is required.

Items that do not meet these criteria will not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Personal care items
• Customized or made-to-order products
• Sale or discounted items (unless damaged or defective)

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

• Your order ID
• Clear photos/videos of the product

We will arrange a replacement or issue a refund after verification.

4. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days.
• Refunds will be credited to your original method of payment.

5. Shipping Charges

• Shipping charges are non-refundable.
• Return shipping costs will be borne by the customer unless the product is defective or incorrect.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at sarojiamventures@gmail.com
.

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.
• Once shipped, orders cannot be cancelled.

8. Contact Us

For any queries regarding returns or refunds, please contact us at:
📧 Email: sarojiamventures@gmail.com
📞 Phone: +91 9958476168